Question 1

What legal information must be on the website?

Accepted Answer

Seller identification, terms of sale, return policy, privacy policy, cookie information and dispute resolution means.

Question 2

What is the mandatory return period?

Accepted Answer

In the EU, consumer has 14 days to withdraw from distance purchases, without justification. There are exceptions for certain products.

Question 3

Do I need an online complaints book?

Accepted Answer

In Portugal, yes. It is mandatory to provide access to electronic complaints book for consumers.

Question 4

How to handle sales to other countries?

Accepted Answer

You should consider consumer protection laws of each target country and adapt terms and policies as needed.

Question 5

Does marketplace have liability for sellers?

Accepted Answer

It depends on structure. Marketplace may have information obligations and, in certain cases, joint liability.

Question 6

What data protection obligations do I have?

Accepted Answer

You must comply with GDPR/LGPD, including privacy policy, consent management and data security.

Question 7

Can I refuse returns?

Accepted Answer

Only in exceptions provided by law (customized products, perishables, etc.). Outside these exceptions, return is a consumer right.

Question 8

Do I need certification to sell online?

Accepted Answer

It depends on products. Some require specific certifications (food, electronics, etc.). The activity itself does not require general certification.

E-commerce

When it makes sense